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image of a heart inside a circleCustom Creations for Charity, LLC

Returns Policy for Custom Creations for Charity

Thank you for supporting your favorite charities through Custom Creations for Charity. It is our goal to ensure that you are completely satisfied. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural sense.

Definitions: For the purposes of this Return and Refund Policy:

 

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Custom Creations for Charity.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Custom Creations for Charity, accessible from https://www.customcreationsforcharity.com
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for canceling an Order is 14 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: diana@customcreationsforcharity.com

By visiting this page on our website: https://www.customcreationsforcharity.com/contact

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return condition in our sole discretion.

Only regular/sale-priced Goods may be refunded. Unfortunately, Goods that are listed as clearance cannot be returned. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

19530 Elks Lodge Rd
Milford, DE 19963

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: diana@customcreationsforcharity.com

By visiting this page on our website: https://www.customcreationsforcharity.com/contact